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Price Promise



All prices include UK VAT at 20%. This is included for all orders delivered to UK addresses and countries within the EEC. If you are ordering from the Channel Islands, please select your country as "United Kingdom (Channel Islands)" at checkout and the cart will remove VAT from your order.

If you are ordering from a country outside the EEC, our shopping cart will automatically remove UK VAT from your order. If you are ordering from a country within the EEC but are a VAT registered business, we can zero rate VAT if you contact us by e-mail to order or call 0044 121 224 7300.

If you are not a UK resident or have lived in the UK less than three months and order for delivery to a UK address, we may be able to refund VAT after you leave the UK, providing you fill in an official document when ordering that you have stamped when leaving the country (contact us for details). Read more about pricing in our terms and conditions.

Black Friday Price Match Guarantee

There's no need to wait until Black Friday. Order now and if our prices drop on the items ordered over our Black Friday promotions, we'll refund you the difference. Save the queues and hassle and order online instead. This offer applies to new items only (not open box, ex demo, etc) and sales without trade ins ordered between 5th November and Thursday 22nd November . Please note we will only refund the difference against our prices (not prices available from competitors). How do you get your refund? If the product in question is included in Black Friday promotions, simply e-mail us before 3rd December and we'll arrange for the refund to be processed (usual lead time 2-3 working days for card payments/Paypal although usually it will be processed a little sooner). 

Best Prices

In order to maintain excellent relationships and get products to you as quickly as possible, some high end products are advertised at full retail price. However, we may be able to sell at a lower price if you e-mail us to ask, or call us on 0121 224 7300 / 7401.

Price Beater

If you see any item cheaper elsewhere, please call us and we'll see if we can beat the price for you (providing you can tell us where you saw the price and they are an authorised retailer offering new stock with the full warranty). Or, if its outside of opening hours, please click "Contact Our Experts" (on top left of the page) and e-mail us with a link to the other retailers offer with your contact number and we'll call you back!

We will always try and beat another retailers price, and in most cases give you an additional £5 off! Call us last for the best deal.

Ex-Demo & Open Box Bargains

We have many ex demo and open box bargains available, most of which are pristine and complete with the full warranty. Most of these are one off's and our list is regularly updated, so we recommend catching any current bargains quick! View our current range of our Ex Demo Bargains